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Terms and Conditions

Reservation Policy

The rates displayed on the website are only valid the day of your quote. The rates apply to the specific service requested, otherwise rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.

Upon booking, you are authorizing us in written and / or verbally to use your credit card for payment, and are confirming your knowledge and acceptance of our reservation policies, payment, and cancellation disclaimer. All reservations are subject to availability at time of processing your application. The availability cannot be guaranteed until receipt of full payment.

To avoid delays, please must print your coupon and present it when using the service you paid for. If you want to change or cancel your reservation, please contact as soon as possible, by email at [email protected] or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259, quoting your reservation number and full name. We highly recommend you carefully read our CANCELLATION POLICY.  Any change of reservation is subject to availability and possible changes in fees.

Changes in Departures can only be applied without cost if requested 5 hours before your pick-up time.

Payment Policy

The total amount for your reservation will be charged immediately to your credit card and will appear on your statement. For payment of your reservation, we accept the following credit cards Visa, Master Card and American Express. If you do not have any of these credit cards, you can send a bank transfer. For further information please contact one of our Travel Consultants by email at [email protected] or by the next phone numbers: USA & CANADA Toll Free: +1 30 55 29 3806, Direct: +52 998 980 0259, Local: 980 0259.

The rates published on our site are quoted in US dollars, which are duly specified at the time. Dollars may be charged in Mexican Pesos. In the case of any other currency, the transaction amount will be converted to U.S. Dollars at the exchange rate prevailing at the date of transaction. Please note that the amount listed on your receipt of payment from your credit card, can vary up to three percent because of the fluctuating international currency exchange rate. Our company, is not responsible for the fluctuation and in accepting these policies; you acknowledge having been informed of the exchange rate fluctuation and agree with the corresponding charge in U.S. Dollars or Mexican pesos. It is noteworthy that all tax invoices shall be made after having enjoyed (the) service (s) reserve (d). Please contact one of our sales consultants for the aforementioned.

Liability Disclaimer

Our company, serves as an intermediary between the customer and the provider of goods and services promoted on the website. provides trade negotiations within their own standards of quality and service, such as but not limited to: ground transportation and other related tourism activities such as tours and excursions, choosing only the most qualified providers and most prestigious in the market. Notwithstanding this, cannot assume any responsibility towards those who purchase services on its website, by acts or omissions of suppliers here announced, under which it has no control over their legal or personal relationship, equipment, operation or property. declares that:

  1. The photos displayed on its website are only representative and do not guarantee to be an exact representation at arrival.
  2. Descriptions of travel services are updated by to best of our knowledge, but do not guarantee that everything will be exactly equal to its arrival.
  3. reserves the right to refuse any customer at any time.
  4. Any claims or written notices against must be received no later than fourteen (14) days after returning from trip taken. is not responsible for any claim, cost or expense arising from personal or third person injury, accidents or death, loss or damage of personal property, loss of enjoyment, anger, disappointment, distress or frustration, whether mental or physical, resulting from what is mentioned below:

  1. Acts or omissions of any other person other than or its employees.
  2. Illness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather or any other cause beyond the direct control of
  3. Failure of the customer in obtaining the required documentation for your trip such as but not limited to, passports, visas and certificates, in which case you are not entitled to any refund.
  4. Customer fails to follow instructions including but not limited to airport departure times, time and date of entry and exit in hotels, coupon redemption policy.
  5. Cancellation or change for any reason for the travel services offered. We reserve the right to cancel or change travel services at our discretion, but will try to replace them with comparable services. If we have to completely cancel your reservation, liability is limited to reimbursement of all money paid to
  6. A full refund will not be honored in situations where such travel is to be canceled, interrupted and / or postponed by for reasons beyond its control (out of our control such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, etc..) and where contractual obligations with its suppliers do not allow him to obtain reimbursement of the amount paid or to be paid to the supplier on behalf of the customer. In any case at its discretion may with hold 10% of the total amount paid for the reservation for administrative expenses.

Despite established close communication with suppliers by announced here, the possibility exists that the validity of some prices have expired or come from wrong information provided by these suppliers with which our database is fed. Notwithstanding this, takes the precaution of checking the rates that apply to each reservation. If the correct price is less than the amount quoted, applies the smaller amount. If the correct price is higher than the amount listed, your assigned Travel Consultant will contact you promptly informing either the correct amount, recording the cancellation of a reservation request by disagreeing with the increase in price, to expressly disclaim and its suppliers from any liability or compensation for inconvenience caused by such cancellation.

Cancellation and refund policy

Any request for cancellation must be informed in writing by e-mail to our Customer Service Department, mentioning your reservation number.

  • To cancel your reservation free of charge, you should contact the email [email protected] customer service department 7 days prior to the service date
  • If you cancel your reservation less than 7 days in advance the refund will only be 50%. 
  • If you wish to cancel your reservation less than 24 hrs in advance, it will not be refunded.
  • In case of a NO SHOW from 21:00 hrs to 07:00 hrs on arrival service will not apply any refund.
  • In case of a NO SHOW on departure, NO refund applied.

What our clients Says.

Airport Transportation Review from James Kocher5/5

Can not complain, we were punctually received at the airport and the driver was kind, he drove fine.

Google6345 Reviews|5/5

Airport Transportation Review from Patric WPatric WJan/20195/5

My wife and I loved the service, we were very satisfied with our Cancun Airport Shuttle.

Google6345 Reviews|5/5

Airport Transportation Review from Georgina SGeorgina SJan/20195/5

The road trip was comfort and safe, the driver was very nice and attend. Happy with my transportation in Cancun.

Google6345 Reviews|5/5

Airport Transportation Review from Chris TChris TJan/20195/5

Very nice Cancun airport transportation service, the service was at the highest quality and the reservation was very simple to do.

Google6345 Reviews|5/5

Airport Transportation Review from Mathew FMathew FOct/20185/5

The Cancun airport transfers was ideal for us, the journey was comfortable, there was enough space for my family.

Google6345 Reviews|5/5

Airport Transportation Review from Robert SRobert SOct/20185/5

We are satisfied, the reservation was easy, the driver was kind to us, and the Cancun airport shuttle was comfortable.

Google6345 Reviews|5/5

Airport Transportation Review from Joel TJoel TOct/20185/5

My girlfriend and I were satisfied with the attention we received from this company. From the moment we booked the process was fast and efficient.

Google6345 Reviews|5/5

Airport Transportation Review from Sam MSam MOct/20185/5

The service offered by this agency was very pleasant, the drivers were very attentive to us during our Cancun airport transfers.

Google6345 Reviews|5/5

Airport Transportation Review from Amanda KAmanda KOct/20185/5

My vacation was the best. This company gave me a very professional service, and at a reasonable price, the driver gave me some advice on what places I could visit in Cancun.

Google6345 Reviews|5/5

Airport Transportation Review from Alfredo CAlfredo CAug/20185/5

We loved this Cancun airport transfers, they were very attentive to me and my wife, we had no problems with them, highly recommended.

Google6345 Reviews|5/5

Airport Transportation Review from Sarah GSarah GAug/20185/5

They are kind and always arrive in time to pick you up. I will reserve my next Cancun airport shuttle when I return, I highly recommend it.

Google6345 Reviews|5/5